AI chatbots for customer support automation? Think twice #llm #generativeai #chatgpt #aiforbusiness

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Are you trying to automate your customer support with AI?
You better think twice.

Fully automated chatbots have very low adoption rates.
People don’t like to know they are dealing with a chatbot.
Companies don’t want to be liable for AI-generated answers.

We often suggest keeping a human in the loop.
Leverage AI to write a response draft based on your SOPs and let a human make the call.

That’s why whenever a customer asks us to automate their customer support with a chatbot, we dive deep into their pains and obstacles, and more often than not, there’s another hidden opportunity with much larger value to optimize their company with AI.

Do you want to validate the feasibility of your AI idea? Let’s talk!
https://forms.nilg.ai/proposal-request

Host:
Kelwin Fernandes, co-founder and CEO at NILG.AI
LinkedIn: https://www.linkedin.com/in/kelwinfc
Instagram: https://www.instagram.com/kelwinfc

NILG.AI - AI Strategy and Software Development
Streamline your business processes with AI
Website: https://www.nilg.ai
YouTube: https://www.youtube.com/@nilg_ai
LinkedIn: https://www.linkedin.com/company/nilg-ai/
Instagram: https://www.instagram.com/nilg.ai

#business #ai #artificialintelligence #digitaltransformation #datascience #chatbots #openai #chatgpt #llm #generativeai #genai #customersupport #chatbot #freshworks