Airline major Air India has managed to reduce its call centre costs with the use of artificial intelligence. Senior executives from the company said that the airline has seen a huge impact on its call centre volumes with the AI integration.
The airline had launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.
#business #businessnews #trending #airindia #explore
The airline had launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.
#business #businessnews #trending #airindia #explore
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