Dave Kanter & Paul Fipps | From Vision to Reality: How AI Is Transforming Work Now

Join theCUBE's Savannah Peterson as she talks with Dave Kanter, senior managing director, global lead of the Accenture ServiceNow Business Group, and Paul Fipps, executive vice president of worldwide sales at ServiceNow, about the a groundbreaking AI collaboration between ServiceNow and Accenture. They discuss the integration and application of artificial intelligence to drive business transformation and innovation.


This exclusive interview explores the evolving role of AI in the enterprise landscape, highlighting how it simplifies complexities and empowers employees across industries. Don't miss insights from Accenture’s extensive AI initiatives and ServiceNow’s pioneering advancements, bolstered by innovative partnerships with leading technology giants.

The conversation also reveals key takeaways about leveraging AI to increase productivity without sacrificing jobs, as well as how AI tools enhance everyday tasks, create new efficiencies and allow employees to focus on value-driven work. Plus, Kanter and Fipps discuss the strategic importance of the AI Lighthouse program, which embodies innovative approaches to service platforms and seamless automation.

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00:00 - Intro
00:07 - Embracing AI: An Overview of Its Role and Impact on Business Transformation
03:51 - AI and Workflow Complexity Management
05:59 - The Big Bang of AI and Its Impact
09:25 - Use Cases and Success Stories
14:09 - Strategic AI: Investing in Innovation
19:09 - Enhancing Productivity and Efficiency
26:08 - Future Plans and Industry Impact
32:23 - Bridging the Gap: Encouragement and Practical Guidance for AI Skeptics
36:02 - Charting the Future: Vision and Reflections

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