How to Scale HR with AI and Employee Service in Service Cloud | Salesforce Explained

Learn how to use Salesforce AI to provide better employee support experiences for both your employees and HR teams.

Every day, employees are wasting valuable time searching for HR information, doing manual HR tasks, and navigating different systems. With Employee Service in Service Cloud, you can use AI to simplify HR. In this video, you’ll find out how employees can use generative AI in their employee portal to find answers and take action on their own. You’ll also see how your HR teams alongside AI agents can manage support cases right from the HR Service Console.

About Employee Service in Service Cloud:
Boost employee and HR team efficiency with Agentforce. With Employee Service in Service Cloud, you can give employees the right HR information every time and streamline service with employee case management — all on one unified AI platform.

Learn More: https://bit.ly/49cLa1b

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About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.