#OpenAI Chairperson Bret Taylor: How AI will transform customer service | Masters of Scale

Bret Taylor, co-founder of Sierra and chairperson of OpenAI, dives into the potential of AI to transform customer service. In conversation with Possible hosts Reid Hoffman and Aria Finger at Masters of Scale Summit, he highlights how the high cost of phone-based interactions has long limited businesses' ability to connect with customers. With AI, the cost of these interactions could drop dramatically, opening the door to more direct and meaningful customer connections.

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On Masters of Scale, iconic business leaders share lessons and strategies that have helped them grow the world's most fascinating companies. Founders, CEOs, and dynamic innovators (from companies like Uber, Airbnb, Apple, and Disney) join candid conversations about their triumphs and challenges with a set of luminary hosts, including founding host Reid Hoffman — LinkedIn co-founder and Greylock partner. From navigating early prototypes to expanding brands globally, Masters of Scale provides priceless insights to help anyone grow their dream enterprise.

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