Will AI Replace Human Call Centers?

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Added 3 months ago by admin

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In this video, we'll explore the growing impact of AI on the call center industry. As AI technology continues to improve, will it fully take over the roles of human agents, or is there still room for genuine human connection in customer service?

00:00 Before AI
00:43 "AI is robotic and scripted."
01:24 "People want that human connection."
03:51 "AI can't make a conversation real."
04:56 AI in everything
05:31 What will happen now?
06:24 Pros and cons
09:06 There's hope.