Zomato Lays Off 600 Employees Amid Agentic AI Shift? | Nugget Agent AI | AI Taking Over Jobs?

Zomato has laid off 500 to 600 customer support associates within a year of hiring them, amid slowing growth in its food delivery business and losses in Blinkit. This comes as the company, now called Eternal, turns to AI for customer support, launching Nugget - a platform that handles over 15 million interactions per month across Zomato, Blinkit and Hyperpure. Despite hiring 1,500 employees under its Zomato Associate Accelerator Program, many of these roles weren't renewed. The laid-off employees were offered a month's salary as compensation but terminated without notice, raising questions about AI's impact on human jobs in the workforce.


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